Your Biggest Cyber Risk Isn't Outside Your Firewall. It's on Your Payroll.
Thought Leadership Insider Threat May 2026 · 8 min read Most small businesses invest in perimeter security and assume the threat is outside. The data tells a different story. The most financially damaging cyber incidents don't break through your defenses — they walk past them, using legitimate access your own employees already have. In May 2025, Coinbase discovered that cyber attackers had recruited a group of their own customer support agents — employees with legitimate system access — and bribed them to hand over customer data. The attackers then used that data to impersonate Coinbase representatives, manipulating customers into sending them cryptocurrency. When the attackers contacted Coinbase demanding a $20 million ransom, the company refused to pay. The total cost — including customer reimbursements, security upgrades, and regulatory response — ran significantly higher. Coinbase isn't a naive startup. They're one of...